Yahoo! Music Engine Requires Admin Rights?
Apparently Yahoo! doesn’t really care enough about their potential customers to answer my customer service emails, so I’m posting here hoping someone will be able to help.
I only have a few days left in my trial subscription to Yahoo! Music Unlimited and I don’t want to have to go back to Rhapsody because I like Yahoo’s offering so much more except for one fatal flaw: I can’t get it to run under a limited Windows account. I have 2 users, one is an admin, one is a limited user, and the Yahoo! Music Engine refuses to load under the limited user account. Making that user an admin isn’t an option. With Rhapsody, all I had to do was give the other user full rights on the Program Files/Rhapsody folder and it worked. I’ve given the user rights on every Yahoo-related folder I can find and it doesn’t help.
So… if someone can help me in the next couple days, I can retire Rhapsody, otherwise, I have to ditch this program and reluctantly return to Real.
UPDATE: SOLVED. I completely forgot to set permissions on the Documents and Settings/All Users/Application Data/Yahoo folder. I overlooked it because I keep the “hide system files and folders” option checked, which keeps things out of my way but causes me to forget they exist from time to time… oh well… I would like to mention here that I have been contacted by someone at Yahoo (not customer service but from the actual YME team) in my comments here and elsewhere and he was definitely concerned and eager to discuss not only the problem and possible solutions, but also discuss the why’s and how’s around the problem. I was very impressed with our conversation and have a lot of faith that this program is going to have a very bright future if the entire team is like Matt.
So… it looks like I’m going to start rolling back privs on the limited user account until I get the needed privs dialed in and then I’ll post them here for future reference. Thanks to eveyone who offered suggestions.
Tags: Music
May 19th, 2005 at 10:17 am
Hey there, I actually work on the development team for YME. I am sorry that you have not received a satisfactory answer from our customer care team, but I can tell you that the admin rights issue is a known problem and we will be fixing it before we come out of beta.
You can also join our public group here:
http://launch.groups.yahoo.com/group/yme-feedback/
May 19th, 2005 at 12:11 pm
Thanks for the reply.
Lack of “a satisfactory answer” isn’t nearly as bad as complete and utter lack of any answer at all, satisfactory or not. I know the product is in beta but you should either provide answers to your paying customers or give the product away for free (and I’m speaking of YME and YMU together here because I wouldn’t consider using either by themselves).
I guess I’ll be uninstalling YME this evening, I have already cancelled my YMU subscription and see no reason to have both Rhapsody and Yahoo Unlimited both installed since only Rhapsody works for both users on my computer. The fact that Y! Messenger and Y!ME desktop icons are on the limited user’s desktop just makes the whole thing that much worse.
Please let me know when you correct this showstopper and I’ll probably give it another shot.
May 19th, 2005 at 9:15 pm
okay, I eventually did get a response from Yahoo Customer Care but it offered less information than you did and no help at all. Basically saying “yeah, we know it is broken and no, we won’t tell you how to work around it.” It amazes me how little customer care you get from some Customer Care centers these days…
The full email is below:
May 20th, 2005 at 4:43 pm
Thanks– I like Rhapsody any hoo!
June 9th, 2005 at 11:15 pm
I foolishly signed up for a year’s worth of Yahoo Music Unlimited based on Yahoo’s terms of service. A great deal. Then I tried to install YME on a second computer on my network which uses a DI-604 and DSL modem to connect to the internet. No matter what I did, (firmware updates, full and minimal installations, all software absolutely updated and patched, all antispyware off and antivirus processes shut down) it won’t allow install. There are full administrator rights as well.
I get the popup window which shows the loading of components and then … nothing. Just like the service response I’ve gotten from Yahoo- nothing specifically in response to my most specific and detailed queries for assistance. So far, I’ve sent in 4 queries with one, semi-canned and totally generic response back.
Here’s what they wrote: “You should be able to install this on several different systems. You will need to ensure that you have all active applications, firewalls, ad removal and virus programs closed before installing the Yahoo! Music Engine.” I had already told them I had done this. No service ticket, no contact person. They even referred me away from Yahoo Music to general Yahoo if I “had further questions.”
Am I missing something here? Shouldn’t Yahoo at least get back to me, seeing how I’ve been quite specific in my queries and am a full subscriber, paid in full?
December 8th, 2005 at 9:25 am
I had a few problems with yahoo music engine myself. I got charged for 6 songs but they wouldn’t download. I checked my credit card bill and they charged me for it. So I wrote 2 emails and still haven’t gotten a reply.
January 30th, 2006 at 10:43 am
same problem as Sharon. tried to download songs that I purchased and they will not download. what is bs is that they charge you before the download has even taken place and state that they will not refund you the money. when a screen comes up to go to contact customer care then you get a page that “Sorry, the page you requested was not found.
Please check the URL for proper spelling and capitalization. If you’re having trouble locating a destination on Yahoo!, try visiting the Yahoo! home page or look through a list of Yahoo!’s online services. Also, you may find what you’re looking for if you try searching below.
• advanced search
• most popular ”
will not use this site again.
August 1st, 2006 at 10:53 pm
Figured I would post a resolution to the limted user account problem. Perform the following in an administrator account.
1) Start | Run
2) Type regedit and click ok
3) Navigate to : HKEY_LOCAL_MACHINE | SOFTWARE | YAHOO | YMP
4) Right Click Preferences and select Permissions
5) Highlight Users in the top box and checkmark Full Control under Allow
Log into Windows on the limted account and YME should launch.